Privacy Policy

Maintaining the security of your data is an ongoing priority at Greatest Expectations, and we are committed to respecting your privacy rights and to being transparent about what data we collect and how we use it. We pledge to handle your data fairly and legally at all times.

Greatest Expectations uses your personal data:

    • So that we can deliver the training & support you have requested
    • So we can function as a business & meet contractual reporting obligations
    • For electronic marketing purposes (with your express consent) regarding new
      training opportunities, and to ask about your progress for reporting purposes (Note – you have the right to opt out of emails at any time by using the contact details in this policy.)
    • To employ staff and process payroll and a pension scheme

The data we collect

The majority of data we collect is supplied by you via the college enrolment form or Greatest Expectations data capture form, both with a Privacy Notice with opt-in choices for contact.

We collect and process the following information:

    • Name, address & post code, mobile/landline numbers & email, date of birth,
      National Insurance number, gender and emergency contact name and phone
      number, number of years at current address
      The telephone/email for up to 2 emergency contacts nominated by the Learner
    • Details of any convictions for safeguarding purposes
    • Ethnicity & Residency tick boxes
    • Details of previous employment and training courses/qualifications held
    • Tick boxes for support needs including disabilities, learning or
      physical/mental health issues
    • Household situation
    • Fees tick boxes so we can verify your entitlement to the training

ID is presented to the enrolment staff, but copies are not taken.

Staff – we collect and maintain a working HR record for each member of staff comprising name, address, date of birth, National Insurance number, contact phone numbers & email, emergency contacts, bank/building society account details. To verify right to work in the UK and undertake correct due diligence, we ask for 3 forms of ID, i.e. current passport, driving licence or birth certificate. One ID must confirm current address, i.e. utility bill. The reference & date from the employee’s most recent DBS check is retained, but not the form itself. We also retain original copies of relevant qualifications and professional development. At recruitment we ask for an up to date CV and may request a job application form.

We use your personal data to:

    • Verify your identity and your eligibility for the funding
    • Process your registrations and achievements with various awarding bodies
      including NCFE, NOCN, Highfield and TQUK
    • Report statistics to our funders
    • Track financial and other targets
    • Contact you about further training opportunities
    • Employ you and process your payroll and pension contributions

Greatest Expectations is a sub-contractor for Middlesbrough College and New College Durham. To process your enrolment form and plan and deliver your training we need to share the information you provide us with the colleges.

Greatest Expectations will never disclose your personal data to any third party, nor sell customer data to any organisations for marketing.

We may share your data with governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers, where we are legally required to do so.

Storing your personal data

We ensure the security of any personal information we hold by using secure data storage technologies and precise protocols in how we store, access and manage that information.

Our methods meet the GDPR (General Data Protection Regulation) compliance requirement, in that information will be retained for the shortest possible amount of time, depending on contract stipulations and general industry best practice.


Under GDPR (General Data Protection Regulation) the lawful bases we rely on for processing this information are:

    • Consent, which you are able to remove at any time using our contact details
    • Contractual obligation to deliver the training services you have requested
    • Legal obligation, where there are statutory or other legal requirements to share
      the information, e.g. with law enforcement
    • Legitimate interest in the running of our business to enable the provision of
      the best products and services in the most appropriate way

Your data protection rights

Under Data Protection legislation, data subjects have the following rights with regards to their personal information:

The right to:

    • Be informed about the collection and the use of their personal data
    • Access personal data and supplementary information
    • Have inaccurate personal data rectified, or completed if it is incomplete
    • Erasure (to be forgotten) in certain circumstances
    • Restrict processing in certain circumstances
    • Data portability, which allows the data subject to obtain and reuse their
      personal data for their own purposes across different services
    • Object to processing in certain circumstances
    • Withdraw consent at any time where relevant
    • Rights in relation to automated decision making and profiling
    • Right to complain to the Information Commissioner

How to complain

We have not appointed a Data Protection officer because we are not a public authority, nor do our activities involve a large scale monitoring of individuals or the processing of data relating to criminal convictions.

If you have any concerns about our use of your personal information, you can make a complaint to us at the address below.

You can also complain to the ICO (Information Commissioners Office) if you are unhappy with how we have used your data.

See their website for details:

Greatest Expectations – our contact details

If you have any questions about how Greatest Expectations uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us at:

Reviewed in August 2022, date for further review August 2023

Issue 5

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Call: 01642 220777

Call: 01642 220778

Mobile: 07403271828


Privacy Policy


Greatest Expectations is a registered charity.

Charity Number: 1156726

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